Shipping & Returns

All shipping costs will be calculated at the checkout. Your location will determine the amount charged.

Delivery times 
Your order will be processed within 1-3 days. Shipping usually takes between 2 - 5 working days days NZ, 5-10 working days Australia, 14 - 28 working days global. Please contact us if you haven't received your order after 25 business days. Note: Due to Covid-19 some orders may exceed these estimates.

George & Friends cannot be held responsible for the actual delivery date by the freight company.

If the product is out of stock, you will be notified of any delay that may occur and given the option of another product or a refund. 

Returns 
If your item is damaged or you no longer want the item, we will gladly accept the return of that item, provided it is unused and in unopened original packaging, including any accessories, manuals etc. pertaining to that item; and it is returned within 30 days of receiving the item, a full refund (not including delivery charges) will be offered. It is your responsibility to organize and pay for the transit costs involved in returning items and to ensure their undamaged return. Please include the receipt number and the full name of the person the order was completed in, with the returned item. 

Contact 
Got any questions? Check out our Frequently Asked Questions Page, or contact us via the Contact Us page or email us on george@georgeandfriends.com and we will get in touch as soon as possible.