Terms & Conditions

Terms & Conditions

George & Friends is a New Zealand owned and registered company that operates from the heart of Auckland City in Freemans Bay.

Pricing
All prices displayed on the George & Friends website are in New Zealand dollars and include a 15% Goods and Services Tax (GST).

Credit Card payments
Credit card transactions are processed securely through both of our payment gateways: Paypal and eWAY. No credit card information is kept by our website.

Delivery
Delivery is free worldwide, unless the product is free.

Delivery is expected in 14 to 35 days. 

George & Friends cannot be held responsible for the actual delivery date by the freight company.

If the product is out of stock, you will be notified of any delay that may occur and given the option of another product or a refund. 

Returns 
If your item is damaged or you no longer want the item, we will gladly accept the return of that item, provided it is unused and in unopened original packaging, including any accessories, manuals etc. pertaining to that item; and it is returned within 30 days of receiving the item, a full refund (not including delivery charges) will be offered. It is your responsibility to organize and pay for the transit costs involved in returning items and to ensure their undamaged return. Please include the receipt number and the full name of the person the order was completed in, with the returned item.

Contact 
Got any questions? Contact us via george@georgeandfriends.com

If the product is out of stock, you will be notified of any delay that may occur and given the option of another product or a refund. 

Warranty
All products are covered by statutory warranties, namely we warrant the products we sell to you are free from defects in workmanship and materials; of merchantable quality; fit for the purpose for which they were made and will match the description contained in our online catalogue. All products will meet these statutory requirements for at least three months from the date of purchase unless the product is covered by an extended warranty.
Examples of occasions where the warranties will not apply are when the product has been mistreated or abused (whether intentionally or unintentionally) or the product has been damaged as a result of being misused or used incorrectly.
We reserve the right to asses any of the products returned to us to verify that a breach of warranty has occurred.

Returns
If you no longer want an item, we will gladly accept the return of that item, provided it is unused and in unopened original packaging, including any accessories, manuals etc. pertaining to that item; and it is returned within 14 days (New Zealand delivery) or 50 days (International delivery), a full refund (not including delivery charges) will be
offered. It is your responsibility to organize and pay for the transit costs involved in returning items and to ensure their undamaged return. Please include the receipt number and the full name of the person the order was completed in, with the returned item.

Contact
Got any questions? Contact us via george@georgeandfriends.com
 
 
 

Thank you for visiting George & Friends